International Students

Immigration Papers Loss or Errors

IMPORTANT
This website has no legal value; it is simply a summary of the procedures in effect, compiled to the best of our knowledge on the date it was prepared. This information is subject to change without notice. The laws and regulations of Québec and Canada, as well as the information found on the MIDI and IRCC websites take precedence over this website.
Updated: 2021-01-14

If you note an error of any kind — your name, university level, program, sex, date of birth and so on — in your immigration documents, you must have them corrected as soon as possible. Similarly, should you lose your documents, you must hasten to obtain another copy.

passport

In case of loss of your passport, refer without delay to your nearest diplomatic representation to find out the procedures for replacement.  Processing times may vary greatly depending on the country.

If you had a temporary resident visa (TRV) in your passport for your entry to Canada, you should request another one to IRCC, once you receive your new passport.  Follow the instructions on the IRCC website to present an online application for a TRV from inside Canada.  

If you need an electronic travel authorization (eTA) to board a plane to come to Canada, you will need to request a new one, as the eTA is linked to a particular passport.  Once you receive your new passport, follow the application process on the IRCC website

study permit
Error on the study permit

It is possible to request the correction of a study permit when the mistake occurred during the processing of your document (ex: at the visa office or the border upon entry).  If you are responsible for the error, do not follow the instructions below.  You will rather need to fill out an application to extend or change the conditions of your stay as a student.

ATTENTION! Before asking the modification of your study permit, it is very important:

  • To have submitted the copy of your study permit to the Registrar’s Office by due date, as you will need to send the original document by mail for modification. The Registrar’s Office will not be able to maintain your registration for the current term if they have not received the copy of your study permit.
  • To have made a photocopy of the study permit that you will keep throughout the processing of your application.

You must fill out and send a “Request to Amend the Record of Landing, Confirmation of Permanent Residence or Valid Temporary Resident Documents”.

You will need to carefully follow the instructions in the application and include all requested documents. You must also insure to:

  • Provide a copy of your admission letter to Polytechnique and a confirmation of registration (attestation d’inscription) that you will obtain through the Registrar’s Office (and not through your online student file).
  • Provide the original copy of your study permit.
  • Mention on the form what mistake should be fixed and if needed, provide related supporting documents.
  • Provide a complete mailing address, including your street and apartment number and the postal code.
  • Send the application through registered mail to be able to track your application. Go to a Canada Post counter for help.

ATTENTION!  Processing of the application can take from one to two months.  You must ensure that you will not have to leave Canada during this period, as you will not have the original copy of your study permit, which is mandatory to have when coming back to Canada.

 

Loss of study permit

To replace a lost study permit, you must fill out and send by mail an Application for a Verification of Status (VOS) or Replacement of an Immigration Document.

Do not forget:

  • Provide a complete mailing address for the return of your study permit, including your street and apartment number and the postal code.  The address must have a mailbox where one can safely receive official documents.
  • Send the application through registered mail to be able to track your application. Go to a Canada Post counter for help.
  • To pay the 30$-fees for the replacement of the document.

If you had to request a replacement for your renewed study permit because you never received it in the mail, contact Polytechnique's Registrar's Office.  Provide them with the approval letter for your study permit application in your MyCIC file, the copy of the $30 payment receipt, and the tracking receipt for your registered mail shipment.  Once you've received the replacement copy of your study permit, send it to them.

ATTENTION! Processing of the application can take from one to two months.  You must ensure that you will not have to leave Canada during this period, as you will not have your study permit, which is mandatory to have when coming back to Canada.

CAQ for studies

If you have lost your CAQ for studies or note an error on your CAQ, phone Immigration Québec to receive specific instructions.  

Service aux étudiants étrangers
Ministère de l’Immigration, de la Francisation et de l’lntégration
285, rue Notre-Dame Ouest, 4e étage Montréal (Québec)
H2Y 1T8 CANADA

Phone: 514 864-9191