Support and information
Service available
Bureau d'aide technique des laboratoires (teaching labs help desk)
The teaching labs help desk offers the following services :
- Student user ID and password creation
- Software loans
- Connection support (modem, Wi-Fi, library proxy server)
- Troubleshooting for PCs and printers used in the labs (but not for technical software)
- Troubleshooting for PCs and printers used in the classrooms (but not for technical software)
- Troubleshooting for data saving problems
Bureau d'aide technique des employés et professeurs
(staff and faculty help desk), including network and telephone issues
The staff and faculty help desk offers the following services :
- Staff/faculty user ID and password creation
- Software loans
- Connection support (modem, mobile computing)
- Troubleshooting for office computer/printer installation, technical support and use
- Telephone system troubleshooting
- Network troubleshooting
- General information regarding services offered
Comptoirs de service audiovisuel (AV help desks)
The AV help desks offer the following services :
- Guest user ID and temporary password creation
- AV equipment loans and deliveries
- Technical support for classroom AV equipment
- Technical support for AV equipment used in various campus events (e.g. at Galerie Rolland, Bell amphitheatre, etc.)
- Frontline troubleshooting for all problems encountered in the classroom
- Institutional AV equipment repairs and maintenance
- Videoconferencing room (B-529) administration
